1. If you require a return, please write us here: firstname.lastname@example.org
2. Our return policy is 30 days from the date of delivery.
3. If your return falls within the guidelines of our return policy, we will send you an RMA# which must accompany your return, or the return will not be valid.
Full store credits will be granted for items in unopened, unused, condition in the original packaging. A 30% restocking fee will be assessed on used merchandise and will be deducted from your store credit. Buyer is responsible for return shipping cost. We recommend that shipment tracking and insurance is used, as we cannot guarantee that your package will arrive to us.
If your product is damaged or defective, we will issue an exchange of the same item within 30 days. We require you to first send us a picture, or video showing the damage and, upon inspection, we will tell you whether it fits our criteria for replacement. We reserve the right to reject any return that does not fit this criteria.
Due to the nature of how we source our shoes and apparel items in addition to the discounts offered through the sale prices for these items, all clothing, apparel, and shoes sales are final and are not subject to returns.
Depending on where you live, the time it will take for your replacement product to reach you may vary.
WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 - 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. Trendset Gear can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Trendset Gear will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
Items should be received within 10-20 business days once shipped. We offer free shipping worldwide.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes! We offer free shipping worldwide! However, we are only able to accept payments in US dollars at this time.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.